Comments, Suggestions and Complaints

Please send in any suggestions or comments you may have about the Practice or this website in writing to our Practice Manager, Gordon Menzies.

If you have a complaint we will acknowledge this, within two working days, and we aim to reply to your complaint within 10 working days.

If you are complaining on behalf of one of our patients we will require a signed letter from that person authorising you to complain on their behalf. This is to confirm that we have their permission to discuss this complaint with you, as this may involve further discussion of their confidential medical records. This ensures that the Practice is not breaching the patient's rights of confidentiality.

You can also contact your local Citizens Advice Bureau and you may also contact:

Glasgow Health Board at Divisional Headquarters
Gartnavel Royal Hospital
Great Western Road
Glasgow
G12 0XH
Telephone number(s) 211 3986 or 211 0683.

The Ombudsman office can generally consider complaints only when they have been fully considered. The Ombudsman’s contact details are:

The Scottish Public Service Ombudsman
Freepost EH641
Edinburgh, EH3 0BR
Telephone 0800 377 7370
or visit their website at
www.scottishombudsman.org.uk

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The internet is not secure and the transmission of data is enirely at the patient's own risk. The practice accepts no responsibility for breaches in confidentiality resulting from patients' transmissions.