Radnor Street Surgery

As part of the new GP contract with Greater Glasgow and Clyde Health Board the phlebotomy service is being moved from GP surgeries to central locations.

Patients from Radnor Street Surgery can access this service at The Community Centre for Health, 547 Dumbarton Road, Glasgow or Plean Street Clinic, Dumbarton Road, Glasgow.

We will be starting to direct patients to this service in a few weeks time.  To book a blood appointment at either location you will be advised by your GP, Nurse or by letter to telephone the central number 0141 355 1525, they will take your name and CHI number and arrange your appointment at a suitable time.  Appointments will be available Monday – Friday 8.30am – 4.30pm.

If attending either clinic is too difficult you will still be able to make your phlebotomy appointment at the surgery with the HCA in the mornings.

If you have travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the previous 14 days and are experiencing cough or fever or shortness of breath, you should to stay indoors, call the surgery on 0141 334 6111 or if the surgery is closed ring NHS 24 (111) informing them of your symptoms and your recent travel. Do not leave home until you have been given advice by a clinician.

The surgery will be closed on Friday 10th April 2020 and Monday 13th April 2020 for Easter holidays.  We will re-open on Tuesday 14th April 2020 at 8.20am.

If you require medical attention please call 0141 334 6111 and you will be automatically directed to NHS 24 alternatively please call NHS 24 direct on 111.

CHANGES TO MANAGED REPEATS

We have decided to introduce this policy to ensure patients receive the medication they require, to help reduce over ordering of medication and reduce the overall prescribing cost for the NHS.

Therefore from 1^st April 2019 we will stop accepting managed repeats from pharmacies; from this date patients will only be able to order their repeat medication by contacting the surgery directly.

This can be done by:-

• Patient Access – online ordering of medication. To register please ask a member of staff for a registration form; this can be given to you at reception or emailed to you. Once you receive this you have 14 days to register.
• Telephone – we will be introducing a prescription answer machine. Please call 0141 334 6896 and leave your name, DOB, contact number and which medication and dosage you require, this number is accessible 24 hours a day.
• Post – you can send in your repeat order slip, if you wish your prescription to be posted back to you or your pharmacy please enclose a stamped addressed envelope.
• In person – you can come into the surgery and order your prescription at reception.

If you have any questions please speak to a member of staff.