FAQ

Opening Hours

• We are open between 8.30am – 6.00pm

Appointments

• Please phone 0141 334 6111. There are appointments you can book in advance, appointments that are offered on a 48hr basis and on the day appointments.
• For 48hr appointments and on the day appointments you should phone at 8.30am
• We also offer telephone consultations every day
• If it is an emergency you can speak to a GP who will arrange an appointment if necessary

House Calls

• If possible please phone before 10am if you wish to arrange a home visit
• Home visits are normally only available for patients who are housebound because of illness or disability

Change of Address

• Please inform the Surgery as soon as possible if you change your address
• You can fill out a form via this website or phone 0141 334 6111

Cancelled Appointments

• If you have to cancel your appointment, please do so as soon as possible to allow another patient to be given the appointment

If you are late

• Please note if you are more than 10 minutes late for your appointment you may be asked to re-arrange

Interpreter

• If you require an interpreter please inform the receptionist when you book your appointment

Private Medical Examinations

• These are only done by special arrangement with the GP and there is a fee payable

Letters/Completion of Forms etc

• Please allow at least one week for completion of forms
• There may be a fee payable
• It is advisable you phone first to find out if your letter/form is ready to be collected

Clinics and Services

• Child Health Surveillance (with the Health Visiting Team)
• Contraceptive Services
• Maternity Services
• Routine Immunisation of children, together with the Health Visitors
• Travel Advice and Immunisations (not all immunisations are available on the NHS, the Practice Nurse will discuss this with you)
• Cervical Smears
• Flu Immunisations
• Annual comprehensive review for patients with certain chronic conditions including heart disease, strokes, epilepsy, asthma, COPD etc
• Diabetic Clinic, which includes dietitian and podiatrist

Repeat Prescriptions

• Practice policy is that prescriptions will be available less than 48 hours after ordering
• You can order your prescription by phoning 0141 334 6111 between 11am and 5pm
• Fax it to  0141 339 1711, in writing at reception desk, by post, or via the website

You can collect your prescription from one of the chemists closer to us:

• Boots Pharmacy 1278 Argyle Street (round corner from surgery)
• Apple Pharmacy 1094 Argyle Street (approx 200 yards surgery)
• LG Pharmacy 66 St. Vincent Terrace
• or it can be posted to you if you supply a SAE.

Results of Tests

• Please phone the Surgery between 2pm and 5pm to get your test results

Travel Advice and Vaccinations

• Please phone and arrange a telephone consultation with the Practice Nurse for travel advice
• If immunisations are required she will arrange an appointment for you to come in

Registering with Us

• Please collect forms at reception
• An appointment cannot be made until the forms are filled out and the appropriate documentation has been received
• If registering from abroad, identification and proof of work/residency required
• Please note: you can only register if you live in the postcode areas G3, G11 or G12

Parking

• There is metered parking on Radnor Street and surrounding roads
• The meter requires 20p for half an hour and 10p per 10 minutes thereafter
• There is one disabled parking bay outside the surgery

Practice Announcements

• Updated as required e.g. the practice will be closed on Friday 14 April and Monday 17 April for Easter Holidays, we will re-open on Tuesday 15 April.  In an emergency please phone 334 6111 and you will be connected to NHS 24.