Requests can be made by letter, fax, by email, by registering with patient access or in person. Letters for requests should enclose a stamped addressed envelope for return. Please remember it is your responsibility to ensure you order your repeat medication on time, always allow extra time for weekends and public holidays.
Please note for postal, email and patient access requests please allow extra time, in the event of postal and/or technical problems.
Your prescription should be ready for collection within 48 hours of request.
You can order items which are listed on the right hand side of your repeat prescription computer slip. If you wish a Special Request item, please state clearly what this is for i.e. hay fever etc, your GP will then decide if a prescription is appropriate.
Please note it is not possible to order the contraceptive pill via our online repeat prescription service as patients should see the Practice Nurse for this.
We are unable to enter into correspondence over the Internet regarding repeat prescriptions; this is to protect your confidentiality. So we do not reply to any of these requests or deal with any queries. Staff who receive your request have been trained to issue prescriptions but they do not have in depth medical knowledge, so please ensure that you provide as much detail from your repeat prescription as possible.
The practice cannot be held responsible for any delay of your request, nor any technical failure of the system. It is the patients’ responsibility to ensure repeat prescriptions are ordered in adequate time.
Our prescription line is open between 11.00am and 5.00pm, Monday to Friday. Please phone 0141 334 6111, then choose option 2 and one of the staff will help you. Please allow 48 hours for collection (this excludes week-ends and public holidays).
When you are discharged from hospital you should normally receive 5 days supply of medication. On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out. Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription.
Review of your Repeat Medication
The Doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.
Excess quantities of regular repeat prescriptions for holidays for more than three weeks
A Scottish home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:- “If a patient intends to go away for a longer period (than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service”.
It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination. Where ongoing medical attention is not necessary, the patient may be given a private prescription.